Your Tasks
As 3rd Level Support Technican, your day will look like this:
09:00-09:30 Get an overview of your open tasks and prepare for the daily call.
09:30-10:00 Daily call with team colleagues and management.
Every day we discuss ALL tasks and set priorities together. This way you can stay in touch with your teammates even when working remotely and know what tasks you have for the day. The dailies are written down so that they are a support for you throughout the day.
10:00-12:00 Independent work on support and operational tasks that have been discussed in the daily. If you have any questions about the tasks, you can always contact your teammates via Slack (in writing or by phone). The team is less than 10 people, which means you know everyone you work with.
12:00-13:00 Lunch
You have a one-hour break. This can be arranged flexibly.
13:00-18:00 Independently work on support and operational tasks and finalise daily tasks.
Further development possibilities
09:00-09:30 Get an overview of your open tasks and prepare for the daily call.
09:30-10:00 Daily call with team colleagues and management.
Every day we discuss ALL tasks and set priorities together. This way you can stay in touch with your teammates even when working remotely and know what tasks you have for the day. The dailies are written down so that they are a support for you throughout the day.
10:00-12:00 Independent work on support and operational tasks that have been discussed in the daily. If you have any questions about the tasks, you can always contact your teammates via Slack (in writing or by phone). The team is less than 10 people, which means you know everyone you work with.
12:00-13:00 Lunch
You have a one-hour break. This can be arranged flexibly.
13:00-18:00 Independently work on support and operational tasks and finalise daily tasks.
- Support customers via JIRA-Ticket System with a strong emphasis on understanding their needs
- Answer customers requests and help solving problems (e.g. product questions, production issues, and configuration requests), including those more technical - being tech-savvy is a must.
- Effectively translate customer needs/issues into solution
- Receive and transfer feedback about issues, requests, and ideas for improvements
- Ensure the customers’ satisfaction with our support
Further development possibilities
- Project management and execution of time-critical projects and implementations
- Be the point of contact for technical issues for staff and clients
- Assist our publishing clients with technical onboarding/advertising integrations
- Oversee daily operations
- Monitoring of daily operations
- Assist management with administrative tasks